employee experience

Results 21 - 24 of 24
Post date: February 15, 2018
It wasn’t that long ago that we found ourselves cracking up with Michael Scott and his motley crew at Dunder Mifflin on the TV show The Office. While the highly inappropriate boss and exaggerated stereotypes may have been comedic tactics, much of the imaginary world we tuned in to see was nothing...
Post date: February 5, 2019
In business, there can be a dizzying (and, at times, annoying) amount of jargon and business speak floating around the latest, hottest trends. Last year it was all about CX, or the customer experience. Everyone was focused on ramping up CX—what else can we do to surprise and delight our customers?...
Post date: October 1, 2019
Eighty-six percent of the S&P 500 now publishes environmental, social, and governance (ESG) reports, a 68-percent increase from 2011. The trend will only increase. More than ever before, shareholders expect ESG reporting that is transparent, accessible, and forward-looking. CEOs now cite social...
Post date: February 7, 2019
Recently thought leaders have been promoting the idea that HR should learn from marketing and embrace concepts like “employee experience.” What would happen if a CEO took these ideas seriously? We can find answers in a book I wrote with Peter Navin, The CMO of People: Manage employees like...