employee experience

Results 1 - 10 of 19
Post date: June 16, 2017
Employers have long been pontificating about the impact that Millennials have on the workforce and what changes are necessary to accommodate them, but the time for discussion has passed. It’s time for action. According to the PEW Research Center, during the last two years, Millennials have...
Post date: June 26, 2017
HR service delivery is the new frontier. Innovation in HR is exploding. We are transitioning our focus beyond core HR recruiting and talent management systems to how HR is going digital in the service delivery space and what that means for the employee experience as well as the HR profession...
Post date: February 15, 2018
It wasn’t that long ago that we found ourselves cracking up with Michael Scott and his motley crew at Dunder Mifflin on the TV show The Office. While the highly inappropriate boss and exaggerated stereotypes may have been comedic tactics, much of the imaginary world we tuned in to see was nothing...
Post date: February 5, 2019
In business, there can be a dizzying (and, at times, annoying) amount of jargon and business speak floating around the latest, hottest trends. Last year it was all about CX, or the customer experience. Everyone was focused on ramping up CX—what else can we do to surprise and delight our customers?...
Post date: February 7, 2019
Recently thought leaders have been promoting the idea that HR should learn from marketing and embrace concepts like “employee experience.” What would happen if a CEO took these ideas seriously? We can find answers in a book I wrote with Peter Navin, The CMO of People: Manage employees like...
Post date: July 3, 2018
Most of us have read the headlines about how artificial intelligence will displace and automate jobs, but do we know how to use artificial intelligence to enhance our people practices? The implications from artificial intelligence (AI) are just starting to be felt in the workplace with Gartner...
Post date: February 27, 2018
How good is your organization’s employee experience? If you’re like most organizations, it’s not as good or as validating as it could be. And, in this healthy global economy, that lousy employee experience could inspire your talented, engaged team members to proactively hunt for new opportunities....
Post date: September 11, 2018
When you have the opportunity to add a new member to your team, there are lots of ways to go about making your selection. Beyond screening for the proper experience and skills, many selection methods involve some element of testing for fit. Is their working style the right one for the role? Is...
Post date: June 28, 2018
You know Frequently Asked Questions (FAQs), one of the oldest and most rote tasks in the web builder’s playbook. I’m here to tell you that if you’re in Human Resources and building a knowledge base for your employees to use: Ditch those FAQs.   Instead of making assumptions about what information...
Post date: October 4, 2018
With 2017 recording an all-time high of over 1,500 data breaches, businesses have started taking measures to better protect their data. While the concept of protecting data is certainly not new, more companies are starting to realize the importance of not only protecting customer data, but employee...