employee experience

Results 1 - 10 of 24
Post date: May 19, 2017
Recently, I had a conversation at the birthday party of my five-year-old daughter’s friend. I spoke with other parents about how different kindergarten is today compared to when we were 5 years old. As I recall, and as my mom confirms, kindergarten used to be about learning our shapes and colors,...
Post date: September 19, 2018
The warnings are dire. Even the biggest enterprises with astronomical valuations can no longer count on a maintaining their edge for even a decade. It’s a “gale force warning to leaders,” Innosight says in its 2018 Corporate Longevity Forecast. At “the current churn rate, about half of S&P 500...
Post date: October 29, 2019
Meeting the needs of a multi-generational, digital, and mobile workforce is challenging. Employees expect continuous, instant, and impactful recognition, which reflects the “always on” workplace culture and the “always connected” personal life that they now lead.  But research shows there’s a gap...
Post date: September 11, 2018
When you have the opportunity to add a new member to your team, there are lots of ways to go about making your selection. Beyond screening for the proper experience and skills, many selection methods involve some element of testing for fit. Is their working style the right one for the role? Is...
Post date: February 5, 2019
In business, there can be a dizzying (and, at times, annoying) amount of jargon and business speak floating around the latest, hottest trends. Last year it was all about CX, or the customer experience. Everyone was focused on ramping up CX—what else can we do to surprise and delight our customers?...
Post date: September 18, 2018
If your company is struggling with getting employee engagement right, you’re not alone. The State of the American Workplace reports that 4 out of 5 organizations don’t believe they’re equipped to build strong cultures of engagement. Chances are, you’re one of those organizations. This number is...
Post date: February 7, 2019
Recently thought leaders have been promoting the idea that HR should learn from marketing and embrace concepts like “employee experience.” What would happen if a CEO took these ideas seriously? We can find answers in a book I wrote with Peter Navin, The CMO of People: Manage employees like...
Post date: October 30, 2018
A clear, distinct brand is vital in all areas of business from marketing and advertising to customer awareness and loyalty, but one aspect of branding doesn't involve consumers at all. It's your employer brand. Put another way, it's your company's reputation. Oftentimes, it doesn't get the same...
Post date: October 1, 2019
Eighty-six percent of the S&P 500 now publishes environmental, social, and governance (ESG) reports, a 68-percent increase from 2011. The trend will only increase. More than ever before, shareholders expect ESG reporting that is transparent, accessible, and forward-looking. CEOs now cite social...
Post date: July 3, 2018
Most of us have read the headlines about how artificial intelligence will displace and automate jobs, but do we know how to use artificial intelligence to enhance our people practices? The implications from artificial intelligence (AI) are just starting to be felt in the workplace with Gartner...