business performance

Results 1 - 6 of 6
Post date: July 30, 2019
Every organization needs its teams to deliver a high level of performance to succeed in today’s business environment. Author Omar L. Harris offers clear guidance on how to hire for, support, and guide high-performance teams.  What are some tips to hiring employees to fit into high-performing teams...
Post date: June 7, 2016
Why do organizations that get higher engagement scores often fail to achieve top quartile financial, operational, and customer outcomes, and in many cases, still have significant turnover and performance challenges? While the focus on engagement rages on, and engagement scores vacillate upward, we...
Post date: September 6, 2018
Most companies understand that collaboration is the lifeblood of any organization. Being able to work well in teams and across platforms is crucial for success. In fact, a study by Deloitte shows that collaborative employees work 15 percent faster and do 70 percent better work.  A major component...
Post date: November 20, 2018
In the course of working with both B2B clients (e.g., medical device companies, chemical companies) as well as B2C (e.g., retailers, restaurants, hotels), I’ve found that the actions taken by employees are critical in creating a level of customer loyalty that ultimately results in increased sales...
Post date: February 16, 2016
Most business leaders are fairly competent and enjoy developing strategy. It is fun to discuss external trends, environmental factors, competitive movements, new market or product opportunities, and identify initiatives to grab your unfair share of the customer's wallet. I have been on leadership...
Post date: November 22, 2016
In our survey work with Jack in the Box, a quick-serve restaurant company and winner of the 2016 HRM Impact Award, we found a fascinating insight that can be applied to most organizations. Despite every operation having the same hiring, onboarding, and training processes, and identical performance...